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CRM Training


All airline pilots are required to receive crew resource management (CRM) training, which augments technical flight and ground training with human factors subjects. There has also been an increase in this type of training for flight attendants. CRM training has been shown to be efficacious for both groups when viewed separately. Unfortunately, in real flight operations, there are cognitive and physical factors that cause these disparate groups to work less than efficiently between their groups, particularly when a cohesive environment is critical, such as in an emergency. This paper looks at the factors that influence the separation of these two groups and offers recommendations to address this critical issue.